Return Policy Information
At K's Flawless Enterprise,LLC we recognize the importance of customer satisfaction and the need for clarity regarding our return policy. This document aims to provide a comprehensive understanding of the procedures and conditions associated with returns and exchanges.
Our return policy is structured to ensure that customers have a clear framework for addressing any issues that may arise with their orders. We have established a 10-day return window, which allows customers to request a return within 5 days of receiving their items. To qualify for a return, the product must be in its original condition, unworn or unused, with tags attached, and in its original packaging. Additionally, proof of purchase is required to initiate the return process.
In the event of a return request, customers are encouraged to contact us via email at info@ksflawlesse.com. Upon acceptance of the return, we will provide a return shipping label along with detailed instructions on how to send the package back. It is important to note that items returned without prior authorization will not be accepted.
We also emphasize the importance of inspecting orders upon receipt. Should any item be found defective, damaged, or incorrect, customers must contact us immediately to evaluate the issue and facilitate a resolution.
It is crucial to understand that certain items are non-returnable. This includes perishable goods, custom products, and personal care items. Additionally, returns on sale items or gift cards are not accepted. For any specific concerns regarding an item, customers are encouraged to reach out for clarification.
For exchanges, the most efficient method is to return the unwanted item and, once the return is processed, make a separate purchase for the desired product. This approach ensures that customers receive the correct item in a timely manner.
Refunds will be processed once the returned item is received and inspected. Customers will be notified of the approval status of their refund, which will be issued to the original payment method. It is important to note that processing times may vary based on the customer's bank or credit card company.
For any inquiries regarding our return policy or to initiate a return, please contact us at:
K's Flawless Enterprise, LLC
Email: info@ksflawlesse.com